Privacy and security policy

1. Privacy Policy

1.1 MTI-SERVICE LLC respects the right of visitors to the mti-service.com.ua website and users of the MTI-SERVICE mobile application to privacy and confidentiality and recognizes the importance of protecting the collected information about them.

1.2. The Valid Privacy Policy is a public document covering all Personal Data (“PD”) processed by MTI-SERVICE LLC (“Personal Data Owner”) and developed in accordance with the current legislation of Ukraine regarding personal data.

1.3. The current policy governs the procedure for using the resources, services, capabilities of the mti-service.com.ua website, as well as the procedure for using the information provided by you to MTI-SERVICE LLC.

1.4. LLC "MTI-SERVICE" will not collect, use or disclose your personal data in any other way, as provided by this privacy policy and the current legislation of Ukraine.

1.5. By using the mti-service.com.ua website and the MTI-SERVICE mobile application, you agree to the terms of the privacy policy of MTI-SERVICE LLC.

1.6. In the event that any changes are made to the terms of this privacy policy, as communicated in a clear and accessible form on the website mti-service.com.ua, such changes will take effect immediately after publication on the website.

2. Method of collecting information

We may collect your personal data for:

- filling in your information when registering mti-service.com.ua;

- providing data during communication on the call center of LLC "MTI-SERVICE";

- providing you with information by filling out the information entry form for participation in contests, promotions, surveys, etc. both online and by filling out the appropriate questionnaires directly in the service center of the MTI-SERVICE LLC network.

3. List of information:

3.1 The following information is mandatory:

- full name;

- email and mobile and / or home phone number.

3.2. Additional Information:

- date or year of birth;

- residential address;

- Family status

- presence / absence of children.

- information about brand preferences;

- information about interest in a particular product;

- information about order / service and purchases made;

- Comments and suggestions

3.3. We additionally collect and process information obtained through the technical means through which you contact us (cookie data, information received in: inquiries, questions, comments and reviews, geographic location), including information about the most technical means, such as : device type; operating system; browser type.

3.4. Filling in additional data in the questionnaire will allow us to inform the members of the loyalty program about unique offers based on these preferences, to create personal promotions, in which additional bonuses for purchases are awarded due to the bonus card of the member of the loyalty program.

4. Purpose of collecting information

4.1. We collect information for:

- assessing the quality of customer service / site users; providing consumers with information about goods and promotions of the MTI-SERVICE network;

- registration and processing of orders for goods, services;

- improving the quality of customer service / sites;

- provide you with access to goods and services provided to registered users, such as wishlists and notifications of receipt of goods or services;

- increasing the efficiency of content;

- assistance through customer support;

- conducting market research.

4.2. Information processing is carried out in accordance with the requirements of the current legislation of Ukraine.

5. Transfer of information to third parties

5.1. LLC "MTI-SERVICE" does not transfer information to third parties provided by you, except for the following cases:

delivery of the order to postal, couriers and service companies, telecom operators, call centers (call centers), product manufacturers or their representatives / distributors, with whom the relevant contracts are concluded;

financial institutions (in case of return of goods or services);

directly provided for by the current legislation of Ukraine

6. Information storage period

6.1 The information provided is stored only as long as it does not make sense for the purposes specified in this Privacy Policy - for a total of 10 years, unless a longer period is established in the legislation of Ukraine.

7. Your rights

7.1. You have the right:

Know what data we process, how we receive it, and how we use it;

Request an update and / or addition to information about you;

Request the correction of any errors in the personal data we hold about you;

Require the anonymity of your data;

Restrict data processing;

Submit a request for a copy of the data that we hold about you (and we provide this to you free of charge when we verify your identity);

We will receive a copy of some or all of your personal data;

Withdraw consent to the processing of personal data;

Request the removal of your data from our systems (after receiving and considering your request, we will be obliged to immediately, but in any case, not later than the statutory deadline for stopping the processing and deletion of your personal data).

7.2. If you have consented to the use of your personal data for sending information, you can withdraw your consent at any time by calling the call center.

Newsletters include electronic and mail lists with information about products, special offers, promotions, events organized by MTI-SERVICE LLC).

7.3. To exercise any of the above rights, you can log into your account, contact our customer service team by phone; info@mti-service.com.ua or call center by phone 0 800 330-354 or write a letter with a request to MTI-SERVICE LLC, 03067, Ukraine, Kiev, Vaclav Havel boulevard, 9.

7.4. To avoid violations and illegal use of your data by third parties, we may ask you to confirm your identity before fulfilling your request.

8. Your data is safe. How we protect personal data.

8.1. To ensure the protection of personal data, we follow international standards and use best practices in the field of information security, which includes physical, administrative, technical and organizational measures.

8.2. Our mission is to ensure the confidentiality, integrity, availability and processing of personal data. At the stage of introducing new (and existing) services, we use modern methods and technologies of protection that prevent unauthorized access to personal data (software and hardware detection and prevention of protection, intelligent systems for detecting unauthorized access, reliable encryption during storage and transmission of data, control of physical and technical data access).

8.3. In accordance with the established internal rules of the enterprise, we periodically check the level of security of our services, infrastructure and provide constant protection against malware and modern cyber threats.

8.4. We also take measures to prevent sudden loss of stored data and to restore it in a timely manner in the event of a physical or technical failure. We constantly monitor safety and periodically evaluate the effectiveness of protection measures, as a result of which we implement the necessary improvements. We also require processors to take appropriate measures to protect against unauthorized access and maintain data confidentiality.

8.5. In addition, we enter into contractual obligations with our employees and performers to maintain confidentiality, for violations of which there are penalties.

9. Use of cookies

9.1. Like many other websites, mti-service.com.ua uses cookie technology, by which it is configured to work with you personally. In particular, without this technology, it is impossible to work with the basket.

9.2. Cookies are very small files that are sent by us to your computer or other device that we may access when visiting our site in the future. This technology allows the site, if necessary, to access the stored information and improve the usability of our information resources. You can always change your browser settings yourself and thus refuse to store cookies.

10. Disclaimer of persons under the age of 16

10.1 Persons under the age of 16 have the right to conduct transactions (including the purchase of goods or services, the provision of their personal data) only with the permission of their parents / guardians in accordance with the procedure established by the Civil Code of Ukraine. The transfer of personal data by such a person will be considered by us as obtaining parental / guardian consent and the existence of rights to make transactions.

11. Contact information

11.1. To contact us regarding privacy issues, please use the following means of communication:

Email info@mti-service.com.ua

Call center: 0 800 330-354

Mailing address for correspondence: 03067, Ukraine, Kiev, Vaclav Havel Boulevard, 9.